Return & Exchange Policy – Esteelo Jewellery

At Esteelo Jewellery, customer satisfaction is our priority. We strive to provide quality jewellery and a pleasant shopping experience at www.esteelo.store.

1. Return & Exchange Eligibility

Customers may request a return or exchange within 7 days of delivery, provided the product is unused, unworn, undamaged, and in its original packaging with all tags intact.

2. Non-Returnable Products

For hygiene and safety reasons, earrings, customised jewellery, personalised items, and clearance-sale products are generally non-returnable unless defective, damaged, or incorrectly delivered.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear product photographs.

4. Exchange Process

Exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative product or an eligible refund.

5. Refund Process

Approved refunds will generally be processed within 7–10 business days to the original payment method after the returned product is received and inspected.

6. Return Shipping Charges

Return shipping charges may apply for preference-based returns or exchanges. For verified defective, damaged, or incorrect products, return shipping costs will be covered by Esteelo Jewellery.

7. Return Conditions

Products must be returned with their original packaging and accessories. Returns that do not meet the applicable eligibility conditions may be declined, subject to consumer protection laws.

8. Contact Us

To request a return or exchange, please contact our customer support team through our website with your order number and reason for return.

Website: https://esteelo.store

© 2026 Esteelo Jewellery. All Rights Reserved.